For most of our customers, their wrong fuel emergency couldn’t have happened at a worse time, whether they are on their way to work, to pick up the kids or heading off on holiday. There’s always some kind of negative impact to having put the wrong fuel in a car but there are degrees of seriousness which help us to prioritise cases. We prioritise where a customer’s car has stalled in a dangerous place on the road, if the motorist is vulnerable, such as a lone female who is stranded at night in a bad part of town, or in special circumstances where the customer desperately needs to be somewhere as a matter of urgency. One scenario that some of our engineers have experienced more than once, is the wedding dash. The following case study relays one of these incidents:
Back in August of this year we received a call from Dan Chambers who was best man at the wedding of his childhood friend, Spencer Granger. Dan had been taking the groom for a drive in a BMW 735 diesel that they had hired for the wedding, to calm his nerves before taking him on to the church. Whilst they were out, Dan decided to stop and fill up with fuel in Hollywood near Birmingham, as he had offered to take the bride and groom on a long trip to Gatwick airport the next day to send them off on their honeymoon. Dan’s daily run around was a 2 litre petrol engine VW Passat and such was his level of stress and anxiety as he was anticipating carrying out his duties for his friend’s big day, that he picked up the unleaded petrol nozzle and proceeded to fill the diesel engine BMW with petrol. A full tank of it! He and the groom didn’t realise what had happened until Dan had paid for the fuel and had then returned to the car only to discover that the engine wouldn’t start. It then dawned on both of them what had just occurred. Dan went into meltdown and wanted to call the hire company to see if they would bring a replacement car and get the BMW towed away. He was willing to foot any repair bill that they came up with just to save the day. Spencer was a little calmer, surprisingly, and he did an internet search which flagged up Wrong Fuel Emergency to him as a company who may be able to help. At this point, Spencer had to be at the church in 50 minutes time and so Dan called us up and explained the situation. As luck would have it, due to our extensive network of wrong fuel engineers, we had a technician in the vicinity who had literally just finished dealing with another customer just 5 miles away. We got in touch with our guy and rerouted him to Dan and Spencer’s location. It took just 10 minutes for him to reach Dan and Spencer as the traffic was kind, our engineer then proceeded to drain the BMW fuel tank of the mixed, contaminated fuel so that he could flush the fuel system with fresh diesel and re-fill the tank for the lads. After resetting the engine ECU following its traumatic ordeal, Dan and Spencer could get on their way and we’re happy to report that they were bang on time for the wedding.
Thankfully, this situation was resolved with a simple fuel drain, but if it hadn’t have been for Spencer’s moment of calm thought, things could have gone seriously awry. The BMW was a hire car and we have heard no end of terrible tales whereby a motorist has put petrol into a diesel hire car and has then asked the hire company to sort the problem out, thinking that the whole thing would be covered by the insurance. The fact is that in most cases, the insurance does not cover wrong fuel incidents. The hire company’s vehicle warranty then usually requires extensive fuel system component replacement or at the very worst, replacement of the engine. AS you might imagine, replacing the engine in a new BMW 735 diesel would have been incredibly expensive and would certainly have put a huge dent in Dan’s finances. We’re pretty sure this would have resulted in a damper for Spencer’s big day too. As we have mentioned several dozen times previously in our blog posts, in the vast majority of cases a simple, low cost fuel drain and fuel system flush with ECU reset will completely solve the wrong fuel problem. It isn’t a quick fix or a sticking plaster, it’s a total fix. Provided all traces of petrol are removed from the vehicle fuel system there is no risk of damage occurring to the engine and no risk of problems developing with the vehicle at a later date. However, the job must be done thoroughly and professionally, as it always will be when one of our wrong fuel experts is involved.
We have many other similar tales whereby one of our engineers has heroically saved face for the best man, groom or wedding car driver, so if you ever find yourself in such a situation or indeed any other type of wrong fuel incident, call Wrong Fuel Emergency for the ultimate, fast solution.